Course Description:
SAQA Qualification ID: SP 0075/06-17
Minimum Credits: 27
NQF Level: 4
Duration: This qualification is run over 15 days
A credit bearing merSETA registered skills programme offered on a full-time basis over 15 days.
The course is suitable for people who are heading up a work unit or supervising work. Upon completing this course, learners will be able to allocate tasks to individuals, prepare and conduct meetings, deal with conflict in a meeting and to follow up on meetings.
The structure of the course focuses on the skills and knowledge required to supervise using relevant supervisory techniques.
Communication and Mathematical Literacy at NQF level 3.
- Be able to plan, organise and allocate work to an individual or members of a work team.
- Qualifying learners are capable of preparing for a meeting, conducting a meeting and dealing with conflict in a meeting.
- Be able to set performance goals and measures, to formulate development plans and to monitor and evaluate performances.
- Be able to analyse and interpret conflict in their area of operation and contribute towards a conflict resolution/management strategy.
Course Content:
US10981 - Supervise the work unit to achieve work unit objectives (individuals and teams) - NQF Level 4 - 12 Credits
US13914 - Conduct a formal meeting - NQF Level 3 - 3 Credits
US11473 - Manage individuals and team performances - NQF Level 4 - 8 Credits
US14609 - Participate in the management of conflict - NQF Level 5 - 4 Credits