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Operations Supervision Phase 5 (Effective Industrial Relations)

Operations Supervision Phase 5 (Effective Industrial Relations)

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    R 5 900,00 excl 15% VAT.
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Course Description:

SAQA Qualification ID: SP 0581/11-17

Minimum Credits: 25

NQF Level: 5

Duration: This qualification is run over 3 days


Type of course:

A credit bearing merSETA registered skills programme offered on a full-time  basis over 3 days. 

Purpose of the course:

The course is intended for junior managers of business unit within larger organisations as well as line managers in small businesses. This course will give managers and supervisors with a basic understanding of the primary labour legislation, equip them to chair disciplinary hearings as well as analyse and interpret conflict in their area of operation and contribute towards a conflict resolution / management strategy. 

Course outline:

The structure of the course focuses on the skills and knowledge required to guide a community development project to its successful implementation and enhance employment opportunities in Conservation and  Community Conservation. It also focuses on analysing and interpreting conflict in their area of operation and contributes towards a conflict resolution/management strategy. 

Entry requirements:

It is assumed that people starting to learn towards this course are able to:

  • Apply principles of policy and procedure implementation
  • Demonstrate an understanding of an organisation and its functions
  • Apply consultation skills.
  •  
Upon successful completion of the course, the learner will be proficient in the following areas:
  • Identifying legislation that that regulates employment issues.
  • Effectively handle hearings and reach reasoned decisions on the basis of evidence presented.
  • Able to analyse and interpret conflict in their area of operation and contribute towards a conflict resolution/management strategy.

Assessment method:
To monitor progress and effectiveness of learning, continuous assessments (formative) are carried out by way of written tests and practical assignments, throughout the training. 

*Qualification Certificates are issued by MerSETA

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Course Content:

US13952 - Demonstrate basic understanding of the primary labour legislation that impacts on a business unit - NQF Level 4 - 8 Credits

US10985 - Conduct a disciplinary hearing - NQF Level 6 - 5 Credits

US11286 - Institute disciplinary action - NQF Level 5 - 8 Credits

US14609 - Participate in management conflict - NQF Level 5 - 4 Credits

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