Course Description:
A friendly and professional receptionist immediately creates a fantastic first impression in the customer’s mind. Just from that first contact, their impression of your organisation is one of being efficient, customer service oriented and professional. Unfortunately, not everyone is born with a clear speaking voice, professional tone or appropriate dress sense; but these vital Telephone Etiquette and Frontline Reception skills are ones that can be easily acquired with the right training.
This essential 1-day course will teach you how to improve the way you answer the phone, as well as eliminate any annoying telephone habits that may make you sound less professional. Attend this course and discover how to always sound and look professional, greet visitors competently and give the very best “first impression” to callers or visitors.
* Aligned to Unit Standard 14348 (3 credits) in the Business Administration Level 2 Qualification. The Unit Standard Assessment is optional and charged at an additional fee of R 1, 450 Ex VAT per delegate.
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and attend at our training centre. If you would like to do this course through
our blended learning option (online) instead, please click here.
Course Content:
- Creating the best first impression over the phone
- Developing your professional telephone voice by using a simple 5 step process
- Analysing your current telephone style to identify and eliminate any habits that may irritate or annoy
- Understanding and applying emotional intelligence (EQ) when dealing with different personality types face to face and on the phone
- Handling multiple calls and dealing with impatient people without becoming stressed or intolerant
- Delivering great customer service over the phone
- Applying practical tips that really help when putting callers on hold or screening calls for a manager
- Professional dress, image and face to face contact
Here are the course dates available for Frontline Skills for Administrative Professionals.
| Course Date | Course Duration | City | Venue |
|---|---|---|---|
| 18 January 2022 | 1 | Johannesburg | CBM Training |
